Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Kurs tarihleri Course Outline
 

Kimler katılmalı

  • Channel Partner / Reseller
  • Customer
  • Employee

Sertifika

This course is part of the following Certifications:

önkoşullar

The knowledge and skills that a learner must have before attending this course are as follows:

Kurs hedefi

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Kurs içeriği

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom training
Modality: C

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 2.500,- €
  • Bulgaristan: 2.500,- €
  • Romanya: 2.500,- €
  • Slovakia: 2.500,- €

Online training
Modality: L

Süre 5 Gün

Ücret (excl. KDV)
  • Türkiye: 2.500,- €
  • Bulgaristan: 2.500,- €
  • Litvanya: 2.500,- €
  • Romanya: 2.500,- €
  • Slovakia: 2.500,- €
  • Sırbistan: 2.500,- €
 
Reservasyon için şehir adını tıklayın Kurs tarihleri
Türkiye
2019-12-02 - 2019-12-06 Istanbul Kurs dili: Ingilizce Enroll
Bulgaristan
2019-09-30 - 2019-10-04 Sofia Kurs dili: Ingilizce Enroll
Avrupa
Büyük Britanya
2019-10-07 - 2019-10-11 London, City Enroll
2019-12-09 - 2019-12-13 London, City Enroll
Fransa
2019-10-07 - 2019-10-11 Paris Enroll
 

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