> > > CXD-105

Citrix XenApp and XenDesktop 7.x Helpdesk Support (CXD-105)

Course Description Kurs tarihleri Course Outline
 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Kimler katılmalı

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

önkoşullar

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Kurs hedefi

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom training
Modality: C

Süre 2 Gün

Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayın Kurs tarihleri
Türkiye
2019-04-04 - 2019-04-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
2019-09-05 - 2019-09-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Belgrade Kurs dili: Ingilizce Enroll
2019-10-17 - 2019-10-18 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
2019-12-05 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana Kurs dili: Ingilizce Enroll
Slovenya
2019-04-04 - 2019-04-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
2019-09-05 - 2019-09-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Belgrade Kurs dili: Ingilizce Enroll
2019-10-17 - 2019-10-18 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
2019-12-05 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana Kurs dili: Ingilizce Enroll
Polonya
2019-04-04 - 2019-04-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
2019-09-05 - 2019-09-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Belgrade Kurs dili: Ingilizce Enroll
2019-10-17 - 2019-10-18 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
2019-12-05 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana Kurs dili: Ingilizce Enroll
Macaristan
2019-04-04 - 2019-04-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
2019-09-05 - 2019-09-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Belgrade Kurs dili: Ingilizce Enroll
2019-10-17 - 2019-10-18 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
2019-12-05 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana Kurs dili: Ingilizce Enroll
Romanya
2019-04-04 - 2019-04-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
2019-09-05 - 2019-09-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Belgrade Kurs dili: Ingilizce Enroll
2019-10-17 - 2019-10-18 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
2019-12-05 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana Kurs dili: Ingilizce Enroll
Slovakia
2019-04-04 - 2019-04-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Enroll
2019-09-05 - 2019-09-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Belgrade Enroll
2019-10-17 - 2019-10-18 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Enroll
2019-12-05 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana Enroll
Sırbistan
2019-04-04 - 2019-04-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
2019-09-05 - 2019-09-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Belgrade Kurs dili: Ingilizce Enroll
2019-10-17 - 2019-10-18 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
2019-12-05 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana Kurs dili: Ingilizce Enroll
Çek Cumhuriyeti
2019-04-04 - 2019-04-05 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Budapest Kurs dili: Ingilizce Enroll
2019-09-05 - 2019-09-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Belgrade Kurs dili: Ingilizce Enroll
2019-10-17 - 2019-10-18 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bratislava Kurs dili: Ingilizce Enroll
2019-12-05 - 2019-12-06 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Ljubljana Kurs dili: Ingilizce Enroll
Avrupa
Almanya
2019-06-12 - 2019-06-13 Hamburg Enroll
2019-09-09 - 2019-09-10 Hamburg Enroll
2019-11-11 - 2019-11-12 Hamburg Enroll
Fransa
2019-04-09 - 2019-04-10 Paris Enroll
2019-10-08 - 2019-10-09 Paris Enroll
Hollanda
2019-04-15 - 2019-04-16 Eindhoven Kurs dili: Ingilizce Enroll
2019-06-13 - 2019-06-14 Utrecht Kurs dili: Ingilizce Enroll
Latin America
Meksika
2019-04-22 - 2019-04-26 FLEX training This is an İspanyolca language FLEX course.   saat dilimi: America/Mexico_City 5 Gün Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.
 

Cookies help us deliver our services. By using our services, you agree to our use of cookies.   Got it!