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Citrix XenApp and XenDesktop 7.x Helpdesk Support (CXD-105)

Course Description Kurs tarihleri Course Outline
 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Kimler katılmalı

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

önkoşullar

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Kurs hedefi

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom training
Modality: C

Süre 2 Gün

Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayın Kurs tarihleri
Türkiye
2018-09-03 - 2018-09-04 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2018-11-19 - 2018-11-20 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
Slovenya
2018-09-03 - 2018-09-04 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2018-11-19 - 2018-11-20 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
Polonya
2018-09-03 - 2018-09-04 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2018-11-19 - 2018-11-20 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
Croatia
2018-09-03 - 2018-09-04 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2018-11-19 - 2018-11-20 Zagreb This is a FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll:
for online training
for classroom training
Macaristan
2018-09-03 - 2018-09-04 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2018-11-19 - 2018-11-20 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
Romanya
2018-09-03 - 2018-09-04 Bucharest This is a FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll:
for online training
for classroom training
2018-11-19 - 2018-11-20 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
Slovakia
2018-09-03 - 2018-09-04 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Enroll
2018-11-19 - 2018-11-20 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Enroll
Çek Cumhuriyeti
2018-09-03 - 2018-09-04 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Bucharest Kurs dili: Ingilizce Enroll
2018-11-19 - 2018-11-20 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/Zagreb Kurs dili: Ingilizce Enroll
Avrupa
Almanya
2018-05-28 - 2018-05-29 Düsseldorf Enroll
2018-08-16 - 2018-08-17 Hamburg Enroll
Fransa
2018-10-02 - 2018-10-03 Paris Enroll
2018-12-10 - 2018-12-11 Paris Enroll
2018-12-10 - 2018-12-11 Paris Enroll
Hollanda
2018-07-09 - 2018-07-10 Utrecht Kurs dili: Ingilizce Enroll
2018-09-03 - 2018-09-04 Utrecht Kurs dili: Ingilizce Enroll
2018-11-19 - 2018-11-20 Utrecht Kurs dili: Ingilizce Enroll
Italya
2018-10-15 - 2018-10-16 Online training saat dilimi: Europe/Rome Kurs dili: İtalyanca Enroll
North America
Amerika Birleşik Devletleri
2018-05-29 - 2018-05-30 Online training saat dilimi: US/Eastern Kurs dili: Ingilizce Enroll
Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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