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ITIL® Managing Across the Lifecycle (MALC)

Course Description Kurs tarihleri Course Outline
 

Kimler katılmalı

CIOs, Senior IT Managers, IT Managers, IT Operations Practitioners, IT Development Practitioners, Supervisors, IT Professionals.

önkoşullar

!IT-ITILF Certification plus 15 credits for a total of 17 credits

Kurs hedefi

  • Understanding Key concepts of the Service Lifecycle
  • Communication and stakeholder management
  • Integrating Service Management processes across the service lifecyle
  • Governance and Organization
  • Implementing and improving Service Management capability

Kurs içeriği

Managing Across the Lifecycle (MALC) is the final and last step for IT professionals before they join a select group who are ITIL Experts. MALC is the capstone course that enables learners to bridge the Lifecycle stages of ITIL and truly help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, candidates must strategize, plan, use, and measure ITIL principles in an integrated approach. The MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course immerses them in a realistic case study and 5 strategic assignments that learners have to manage alone or in small groups. The Instructor will work with Learners on to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization. This is a non-PowerPoint, non-lecture course; a full hands-on case study experience.

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions.

Classroom training
Modality: G

Süre 3 Gün

Tarihler ve Rezervasyon
 
Reservasyon için şehir adını tıklayın Kurs tarihleri
Türkiye

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

Avrupa
Almanya
2019-05-15 - 2019-05-17 Düsseldorf Enroll
2019-05-15 - 2019-05-17 Mainz Enroll
2019-06-26 - 2019-06-28 Berlin Enroll
2019-06-26 - 2019-06-28 Hamburg Enroll
2019-07-03 - 2019-07-05 Hannover Enroll
2019-07-24 - 2019-07-26 Leipzig Enroll
2019-07-24 - 2019-07-26 Münih Enroll
2019-07-24 - 2019-07-26 Stuttgart Enroll
Italya
2019-07-22 - 2019-07-26 Roma 5 Gün Enroll
2019-09-23 - 2019-09-27 Milano 5 Gün Enroll
2019-11-18 - 2019-11-22 Roma 5 Gün Enroll
 

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