ITIL® Managing Across the Lifecycle (MALC)

Managing Across the Lifecycle (MALC) is the final and last step for IT professionals before they join a select group who are ITIL Experts. MALC is the capstone course that enables learners to bridge the Lifecycle stages of ITIL and truly help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, candidates must strategize, plan, use, and measure ITIL principles in an integrated approach. The MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course immerses them in a realistic case study and 5 strategic assignments that learners have to manage alone or in small groups. The Instructor will work with Learners on to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization. This is a non-PowerPoint, non-lecture course; a full hands-on case study experience.

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions.