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Supporting and Troubleshooting Windows 10 (10982)

Course Description Kurs tarihleri Course Outline

Kimler katılmalı

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.


Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Kurs hedefi

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Kurs içeriği

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Classroom training
Modality: C

Süre 5 Gün

Tarihler ve Rezervasyon
Online training
Modality: L
Tarihler ve Rezervasyon
Reservasyon için şehir adını tıklayın Kurs tarihleri

Currently no local training dates available.  For enquiries please write to info@fastlane.si.

2019-05-06 - 2019-05-10 garanti rendavu Stuttgart Enroll
2019-05-20 - 2019-05-24 Düsseldorf Enroll
2019-06-11 - 2019-06-14 Münih 4 Gün Enroll
2019-07-01 - 2019-07-05 Frankfurt Enroll
2019-07-15 - 2019-07-19 Münster Enroll
2019-07-29 - 2019-08-02 Berlin Enroll
2019-08-12 - 2019-08-16 Hamburg Enroll
2019-08-26 - 2019-08-30 Stuttgart Enroll
Büyük Britanya
2019-04-29 - 2019-05-03 Birmingham Enroll
2019-04-29 - 2019-05-03 Exeter Enroll
2019-04-29 - 2019-05-03 Leeds Enroll
2019-04-29 - 2019-05-03 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/London Enroll
2019-04-29 - 2019-05-03 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/London Enroll
2019-05-10 - 2019-05-14 London 3 Gün Enroll
2019-05-13 - 2019-05-17 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/London Enroll
2019-05-13 - 2019-05-17 FLEX training This is an Ingilizce language FLEX course.   saat dilimi: Europe/London Enroll
2019-05-13 - 2019-05-17 Paris Enroll
2019-06-24 - 2019-06-28 Aix-en-Provence Enroll
2019-06-24 - 2019-06-28 Bordeaux Enroll
2019-06-24 - 2019-06-28 Lille Enroll
2019-06-24 - 2019-06-28 Paris Enroll
2019-06-24 - 2019-06-28 Strasbourg Enroll
2019-06-24 - 2019-06-28 Toulouse Enroll
2019-07-01 - 2019-07-05 Lyon Enroll
2019-07-15 - 2019-07-19 Zürich Enroll
2019-09-23 - 2019-09-27 Zürich Enroll
2019-05-13 - 2019-05-17 Milano Enroll
2019-06-24 - 2019-06-28 Roma Enroll
2019-09-16 - 2019-09-20 Milano Enroll
2019-11-18 - 2019-11-22 Roma Enroll
2019-12-09 - 2019-12-13 Milano Enroll
Latin America
2019-08-26 - 2019-08-30 Online training saat dilimi: America/Sao_Paulo Kurs dili: portekizce Enroll
2019-09-23 - 2019-09-27 Online training saat dilimi: America/Santiago Kurs dili: İspanyolca Enroll
2019-12-16 - 2019-12-20 Online training saat dilimi: America/Bogota Kurs dili: İspanyolca Enroll
2019-08-26 - 2019-08-30 Online training saat dilimi: America/Mexico_City Kurs dili: İspanyolca Enroll
2019-06-24 - 2019-06-28 Online training saat dilimi: America/Lima Kurs dili: İspanyolca Enroll
Orta Doğu
Birleşik Arap Emirlikleri
2019-07-14 - 2019-07-18 Dubai Kurs dili: Ingilizce This course is being delivered by iTLS. Enroll
2019-07-14 - 2019-07-18 Doha Kurs dili: Ingilizce Enroll
2019-07-14 - 2019-07-18 Kahire Kurs dili: Ingilizce Enroll
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Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
This is a FLEX course, which is delivered both virtually and in the classroom.

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